Customer Program Engineer - Europe, Middle East & Africa
Core
Field service engineer supporting civil aerospace customers across EMEA by performing on-site repairs, delivering technical training, and acting as the voice of the customer to drive process improvements.
Role type
Senior IC field service engineer (aerospace)
Builds
On-site aircraft/engine repairs, technical training programs, and customer feedback loops
Domain
Civil aerospace / aviation maintenance
Deliverable
physical/clinical work
Required skills
aircraft or engine maintenance, technical training delivery, customer-facing communication, KPI management, cross-functional collaboration
Preferred skills
propulsion background, civil aerospace industry knowledge, process improvement from feedback
Technologies
None stated
Responsibilities
Perform on-site repairs and provide technical support for in-region customers; Deliver technical training to customers and partners; Capture and escalate customer feedback to drive internal process improvements; Manage key customer accounts and support contract negotiations; Support partner MROs with quarterly visits and training
Seniority
Senior, hands-on IC