IT Field Services Technician
Core
Provide onsite and remote technical support for end-user devices, applications, connectivity, and workplace technology in an enterprise environment.
Role type
IT Field Services Technician (Level 2 Support)
Builds
Reliable and secure computing environment for employees
Domain
Enterprise IT / Hardware & Network Support
Required skills
Windows troubleshooting, Active Directory management, LAN/VPN/DHCP/IP networking, hardware installation and configuration, endpoint support, network cabling, IT asset lifecycle management
Preferred skills
Citrix support, VOIP configuration, mobile device management, IT support documentation creation, regional IT project contribution
Technologies
Windows, Active Directory, Citrix, VOIP, DHCP, LAN, VPN
Responsibilities
Diagnose and resolve hardware, software, application, and connectivity issues; Install, configure, and maintain PCs, laptops, peripherals, and mobile devices; Manage user accounts and access within Active Directory; Support local network infrastructure including data drops and cabling; Maintain IT asset inventory and documentation; Collaborate with regional IT colleagues on projects and deployments
Seniority
Mid-level, hands-on IC