Vice President, Event Experience (ARENA)
Core
Drive operational excellence for a premium membership business by managing nightly events across luxury suites and premium seating at venues nationwide.
Role type
Senior leadership VP of Event Experience
Builds
Luxury event experiences for premium members
Domain
Hospitality & Live Events
Required skills
Multi-location hospitality operations leadership, team management (recruiting/training/scheduling), P&L ownership, process standardization, cross-functional partnership, financial acumen, crisis management
Preferred skills
Luxury hotel/private club experience, startup environment experience, scaling operations across markets
Technologies
None stated
Responsibilities
Own end-to-end member experience at nightly events, translate service vision into scalable operating standards, manage and develop high-performing team of Suite Hosts, develop event staffing strategies, oversee member-facing elements (seating, branding, F&B, run-of-show), establish escalation protocols, partner with vendors/stakeholders, capture member feedback, own P&L for event experience, innovate as business scales
Seniority
VP, hands-on operational leadership
