Senior Operations Manager
Core
Lead the evolution of customer billing, subscription, and payment experiences across a digital ecosystem, bridging CRM, payments, and customer communications.
Role type
Senior Technical Product Owner / Operations Manager
Builds
Secure, scalable payment, subscription, and transactional communication solutions for web, mobile, and connected TV platforms
Domain
Digital media, subscription management, and payment processing
Deliverable
production ML models | product features
Required skills
Payment gateway integration, subscription lifecycle management, transactional email systems, RESTful APIs, microservices architecture, PCI-DSS compliance, regulatory compliance (CAN-SPAM, CASL, CCPA), A/B testing, risk mitigation
Preferred skills
Streaming media platforms, CRM/marketing automation (Salesforce, Braze), experimentation frameworks
Technologies
SendGrid, Amazon SES, Braze, PCI-compliant payment processors
Responsibilities
Own and prioritize product backlog for billing and monetization; translate business requirements into technical specs; collaborate on API design and architecture; lead Agile ceremonies; drive integrations with payment and messaging tools; design end-to-end communication flows; ensure regulatory compliance; monitor KPIs (conversion, churn, chargebacks); mitigate technical and compliance risks; support product launches and optimization.
Seniority
Senior, hands-on IC
