Commercial Operations Lead, Associate Director
Core
Strategic partner to global commercial leadership establishing and scaling Commercial Operations capabilities for HCP Engagement, Marketing Enablement, and Marketing Project Management.
Role type
Associate Director, Commercial Operations Lead
Builds
Global Commercial Operations organization and capabilities across HCP Engagement, Marketing Enablement, and Marketing Project Management
Domain
Pharmaceutical/Biotech Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Commercial Marketing Operations, HCP Engagement Operations, Program Management, Project Management, Operational Performance Frameworks, Content Operations, MLR Processes, Claims Management, Digital Asset Management, Global Strategy Localization, Operational Excellence, Process Improvement
Preferred skills
MBA/MS degree, Global Capability Center (GCC) experience, Global delivery models in regulated industries
Technologies
Digital Asset Management (DAM), Dashboarding tools, KPI tracking tools
Responsibilities
Provide strategic and operational leadership to Global Commercial Operations and Marketing teams; Establish and scale the India-based Commercial Operations organization; Lead and develop teams for HCP Engagement, Marketing Enablement, and Project Management; Partner with global stakeholders to optimize omnichannel marketing campaigns; Drive content operations, MLR review processes, claims management, and digital asset management; Develop dashboards, scorecards, and reporting tools for operational performance; Monitor commercial operations performance and implement process improvement initiatives; Ensure compliance with internal policies and industry regulations.
Seniority
Senior, hands-on IC with strategic leadership
