Chargé de projet amélioration continue et Lean Management, en alternance (H/F/X)
Core
Managing customer satisfaction (CXM) through survey analysis and deploying Lean actions to resolve internal and client irritants.
Role type
Junior continuous improvement and Lean project manager (intern)
Builds
Customer satisfaction initiatives and Lean process improvements
Domain
IT distribution (B2B)
Deliverable
product features
Required skills
Project management, Lean Management, data analysis, synthesis, presentation, team collaboration, autonomy
Preferred skills
Cross-functional and functional team management
Technologies
Office suite
Responsibilities
Manage customer satisfaction (CXM) via survey exploitation; deploy Lean actions across services to address client irritants; train and support employees/managers on Lean and CXM tools; participate in cross-company continuous improvement projects.
Seniority
Junior, intern (alternance)
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