Sr Information Technology Operations Analyst
Core
Execute and optimize Information Technology operational processes for Research and Preclinical Development, ensuring service delivery, stability, and compliance.
Role type
Senior Information Technology Operations Analyst
Builds
Reliable IT service delivery and audit-ready operational controls for regulated R&D environments
Domain
Life Sciences / Regulated IT Operations
Deliverable
infrastructure
Required skills
IT operations lifecycle management, incident/problem/change management, asset lifecycle management, compliance controls, root cause analysis, process improvement, SLA tracking, ServiceNow, monitoring tools, reporting/analytics, basic automation/scripting
Preferred skills
GxP environment experience, LabIT environment experience, ITIL certification
Technologies
ServiceNow, endpoint monitoring tools
Responsibilities
Execute system maintenance, patching, and monitoring; maintain audit-ready documentation; analyze workflows for automation; track operational metrics and perform root cause analysis; support issue resolution and user training
Seniority
Senior, hands-on IC
