SAP S/4 HANA Service Management Systems Analyst
Core
Provide L2/L3 production support for SAP S/4HANA Service solutions, ensuring system stability and business continuity for water technology operations.
Role type
Senior IC SAP S/4HANA Service Management Systems Analyst
Builds
Stable SAP S/4HANA Service landscape supporting Service Orders, Contracts, Warranty, and Billing processes
Domain
Water technology / Industrial IoT / Enterprise Resource Planning
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP S/4HANA Service module support, Root cause analysis, SAP Fiori application support, SAP SD/MM/FI/CO/PM/EAM integration knowledge, Incident/problem/change management, User documentation creation, Release management
Preferred skills
SAP ECC PM/CS support, ITIL-based support processes, Ticketing tools (ServiceNow/Jira), Global user support, SAP Field Service Management (FSM), SAP certification in S/4HANA Service
Technologies
SAP S/4HANA, SAP Fiori, ServiceNow, Jira, SAP ECC
Responsibilities
Resolve incidents, service requests, and defects within established service levels; Configure and maintain Service Orders, Contracts, Entitlements, Warranty, and Billing; Monitor integrations with SD, MM, FI/CO, and PM/EAM modules; Support SAP Fiori and mobile solutions; Participate in UAT, regression testing, and production releases; Develop user documentation and provide end-user training; Collaborate on enhancement opportunities; Provide on-call and off-hours support
Seniority
Mid-Senior, hands-on IC
