SAP S/4 HANA Service Management Systems Analyst
Core
Provide L2/L3 production support for SAP S/4HANA Service solutions, resolving incidents and ensuring stable operations for business stakeholders.
Role type
Senior IC SAP S/4HANA Service Management Systems Analyst
Builds
Stable SAP S/4HANA Service operations and continuous process improvements
Domain
Enterprise Resource Planning (ERP) / Water Technology
Required skills
SAP S/4HANA Service module support, Root cause analysis, SAP Fiori applications support, SAP SD/MM/FI/CO/PM/EAM integrations, Incident/problem/change management, User documentation and training
Preferred skills
SAP ECC PM/CS experience, ITIL-based support processes, Ticketing tools (ServiceNow/Jira), Global user support, SAP Field Service Management (FSM), SAP certifications
Technologies
SAP S/4HANA, SAP Fiori, ServiceNow, Jira
Responsibilities
Resolve L2/L3 incidents and service requests, Perform root cause analysis and implement sustainable solutions, Configure and maintain Service Orders/Contracts/Entitlements/Warranty/Repair/Resource Scheduling/Billing, Monitor integrations with SD/MM/FI/CO/PM/EAM, Support SAP Fiori and mobile solutions, Participate in UAT and regression testing, Develop user documentation and provide training, Collaborate on enhancement opportunities, Provide on-call and off-hours support
Seniority
Senior, hands-on IC
