Customer Experience Meal Order Representative
Core
Process inbound and outbound room service calls for hospital patients, entering meal selections and preferences into culinary systems while providing personalized customer service.
Role type
Customer service representative (healthcare food service)
Builds
Patient meal orders and daily nutrition reports for multiple hospital facilities
Domain
Healthcare / Hospital operations
Required skills
Customer service, oral and written communication, listening skills, attention to detail, basic computer skills, multi-tasking, prioritization
Preferred skills
Call center experience, food service experience, bilingual skills
Technologies
Cerner (View Only), Banner payment system
Responsibilities
Process all room service related calls and enter daily patient meal selections; Provide knowledge of appropriate menu items and make suggestions to patients; Make outbound calls to patients who missed meals or need additional services; Utilize culinary systems to understand modified diets and food menus; Escalate calls to Culinary and Nutrition when appropriate; Complete daily missed meal reports and outbound calls to ensure proper nutrition; Collect revenue from callers using the payment system in compliance with PCI DSS; Interact with patients, families, food service staff, nursing staff, and dietitians.