Director, AI Operations
Core
Define and lead the AI alignment, roadmap, and execution portfolio for the Operations & Service Delivery organization, driving operational efficiency and business performance through AI-enabled workflow transformation.
Role type
Director, AI Operations (Strategy & Organizational Leadership)
Builds
AI-enabled workflow transformations, operational policies, performance dashboards, and scalable AI adoption frameworks.
Domain
Media Advertising / AI Operations / Business Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
AI strategy & portfolio management, operational transformation, cross-functional leadership, governance & policy design, performance metrics & reporting, people leadership, business analytics alignment, change management, stakeholder influence.
Preferred skills
Experience in matrixed organizations, familiarity with AI/data/analytics initiatives, innovation culture building.
Technologies
AI frameworks, analytics platforms, performance dashboards, automation tools.
Responsibilities
Lead the strategy, governance, and execution of the OSD AI portfolio; drive operational excellence through AI-enabled workflow transformation and process optimization; partner across Operations, Product, Engineering, and Data teams to deliver scalable solutions; establish performance metrics and reporting for workflow health and business outcomes; lead and develop a high-performing team responsible for AI program execution; serve as a trusted advisor to senior leaders on AI enablement and organizational effectiveness.
Seniority
Director, strategic leadership & people management
