Service Technician Domestic
Core
Resolve appliance challenges on-site, manage van inventory and daily schedules, and coordinate technical communication between field technicians and regional management.
Role type
Senior IC service technician (appliance repair & field operations)
Builds
On-site appliance repairs and customer service resolutions
Domain
Home appliances / Field service
Deliverable
physical/clinical work
Required skills
Appliance repair, troubleshooting, van inventory management, scheduling, technical system navigation, customer interaction
Preferred skills
Customer service experience, administrative skills, decision-making
Technologies
Miele internal systems (TSD, ETD, Mobile Client)
Responsibilities
Resolve appliance challenges on-site as the last line of support, maintain van order and inventory, coordinate training and technical communication based on field observations, interact with dispatchers and customer care, support regional business when the RSM is absent
Seniority
Mid-level, hands-on IC
