Supply Chain Management & Customer Service Lead
Core
Cross-functional owner of the Integrated Business Planning (IBP / S&OP) cadence, validating sales projections and tying compensation to forecast accuracy and on-time fulfillment.
Role type
Senior Supply Chain & Commercial Operations Lead
Builds
Integrated Business Planning (S&OP) cadence, demand planning models, and commercial operations alignment
Domain
Supply Chain Management / Commercial Operations
Deliverable
production ML models
Required skills
Demand Planning, Forecast Accuracy, S&OP Leadership, Commercial Operations Alignment, Supply Chain Efficiency, Inventory Optimization, Channel Management, Order-to-Cash Optimization, ERP Systems, Data Analysis
Preferred skills
APICS CPIM/CPIM, Lean Six Sigma, Multi-warehouse Management, CRM Hygiene, Vendor Management
Technologies
SAP, NetSuite, Dynamics 365, Power BI, Tableau
Responsibilities
Design and lead monthly consensus forecasting processes; Chair cross-functional S&OP reviews; Partner with Sales/Marketing to model promotional lifts and manage service-level expectations; Direct 3PL partners and optimize freight spend; Calculate and tune safety stock parameters; Implement distributor management protocols; Own CRM hygiene and lead-to-order workflows; Design commercial rationing rules during supply constraints; Streamline order-to-cash handoffs.
Seniority
Senior, hands-on IC with team oversight
