Support Analyst - Service Desk
Core
Primary point of contact for Automation Farming customers, delivering technical support and troubleshooting via phone, email, and remote tools.
Role type
Support Analyst (Service Desk)
Builds
Customer support resolution and system monitoring for automation farming hardware and software
Domain
Agriculture technology / Automation farming
Deliverable
client delivery
Required skills
Technical troubleshooting, System monitoring, CRM management, Knowledge base maintenance, SQL, Splunk, Microsoft Office
Preferred skills
Dairy farm experience, Database management, Reporting and analytics, Remote training delivery
Responsibilities
Log, triage, and resolve customer technical requests; Proactively monitor systems and identify issues; Collaborate with development teams to improve products; Maintain knowledge base and SOPs; Provide customer training on hardware and software systems.
Seniority
Individual Contributor