Operational Process Support Manager
Core
Design, implement, and improve standardized litigation staffing processes and operational infrastructure to enable Case Staffing Managers to staff and manage litigation matters across offices.
Role type
Senior operational process manager (litigation staffing)
Builds
Standardized staffing processes, SOPs, playbooks, and reporting systems for litigation matter staffing
Domain
Legal services / Litigation operations
Required skills
Process design, workflow optimization, data analysis, project management, technology evaluation, change management, capacity planning, stakeholder collaboration
Preferred skills
Employment litigation experience, attorney staffing knowledge, advanced degree (JD/MBA)
Technologies
Staffing systems, data tools, reporting platforms
Responsibilities
Design and implement standardized litigation staffing processes; Identify workflow inefficiencies and develop scalable solutions; Create and maintain playbooks and training materials; Evaluate and optimize technology for staffing workflows; Analyze staffing data to forecast needs and track KPIs; Serve as liaison between staffing managers, leadership, and IT
Seniority
Senior, hands-on IC