Operational Process Support Manager
Core
Design, implement, and improve standardized litigation staffing processes and operational infrastructure to enable Case Staffing Managers to staff and manage litigation matters across offices.
Role type
Senior operational process manager (litigation staffing)
Builds
Standardized staffing processes, SOPs, playbooks, and reporting systems for litigation matter staffing
Domain
Legal services / Litigation operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process design and optimization, workflow efficiency analysis, SOP development, data analytics for forecasting, project management, change management, cross-functional collaboration, capacity planning, technology evaluation
Preferred skills
Employment litigation experience, attorney staffing knowledge, legal project management
Technologies
Staffing systems, resource management tools, data analysis platforms
Responsibilities
Design and implement standardized litigation staffing processes across offices; Identify workflow inefficiencies and develop scalable solutions; Create and maintain playbooks and training materials for staffing processes; Analyze staffing data to forecast needs and optimize attorney deployment; Serve as liaison between Case Staffing Managers, office leadership, Talent, Finance, and IT; Develop frameworks for attorney capacity planning and workload distribution
Seniority
Senior, hands-on IC