Experience Design Strategist
Core
Designing end-to-end experience strategies and governance for Healthcare Consumers (patients/lifestyle users) in the pharmaceutical industry to improve patient journey and treatment processes.
Role type
Senior Experience Design Strategist (Healthcare)
Builds
Patient-centric engagement models, service blueprints, and cross-functional experience initiatives.
Domain
Pharmaceutical industry / Healthcare / Patient Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Experience Design, Service Design, Strategic Thinking, Project Management, Stakeholder Management, User Research, Journey Mapping, Process Design, Data-Driven Decision Making, UX/UI Direction
Preferred skills
Mural/FigJam facilitation, Figma, Generative AI application, Workshop design, Pharmaceutical domain knowledge
Technologies
Mural, FigJam, Figma
Responsibilities
Lead cross-functional projects to define and execute experience strategies aligned with disease and brand strategies; Design and manage integrated processes and governance for HCC experience value; Direct UX/UI design, prototyping, and validation to optimize engagement; Conduct user research to derive insights and convert them into actionable hypotheses; Standardize experience design tools and foster a culture of continuous improvement.
Seniority
Senior, hands-on IC with strategic leadership