Specialist, Technical Support
Core
Provide dedicated IT/OT support, troubleshoot infrastructure, and ensure compliance with cGMP standards for Research laboratory and Manufacturing Plant systems.
Role type
Specialist, Technical Support (IT/OT)
Builds
Reliable operation of building control/automation systems and critical manufacturing infrastructure.
Domain
Pharmaceutical manufacturing / Biologics development
Deliverable
infrastructure
Required skills
IT/OT troubleshooting, ITIL incident management, backup and recovery governance, performance monitoring, data analytics solutions, release management, OT system operation, asset inventory, configuration management, risk assessment, change control, GxP/HSE/Quality systems knowledge, SCADA/MES/LIMS systems knowledge, network/cloud/virtual server technologies, project management
Preferred skills
CSV (Computerized System Validation), GAMP 5 principles, pharmaceutical industry process knowledge
Technologies
SCADA, MES, LIMS, Cloud, Virtual servers
Responsibilities
Triage incidents and requests as first point of contact, implement incident management processes, monitor and govern backup/recovery, develop data analytics solutions, manage software/system deployment, ensure SLAs and vendor management, influence system design for scalability and availability, conduct risk assessments and manage technician allocation, perform investigations and change requests.
Seniority
Specialist, hands-on IC
