IT Solutions Operations Engineer
Core
Ensuring operational excellence, reliability, and validated state of centrally managed laboratory and business-critical IT applications supporting regulated QC and GxP environments.
Role type
IT Solutions Operations Engineer (GxP/Lab Systems)
Builds
Stable, compliant, and available laboratory applications (Empower, NuGenesis, LabSolutions) for QC and GxP environments.
Domain
Life Sciences / Biopharma / Regulated IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT operations in GxP environments, Computer System Validation (CSV), data integrity, validation lifecycle, laboratory applications (Empower, NuGenesis, LabSolutions), PowerShell/scripting, Oracle and SQL databases, virtualized environments, incident/change/problem management, root cause analysis, CAPA definition.
Preferred skills
VM image creation, working outside business hours, travel to support sites.
Technologies
Empower, NuGenesis, LabSolutions, Oracle, SQL, PowerShell, virtualized environments.
Responsibilities
Provide Level 2/3 operational support for lab applications managing incidents P1-P4; Perform maintenance, upgrades, patching, and system health checks; Proactively monitor applications, databases, and virtualized environments; Ensure systems operate in compliance with GxP and data integrity; Contribute to CSV activities; Manage incident, change, problem, and exception management; Support root cause analysis and CAPA definition; Collaborate with Infrastructure, QA, CSV teams, and vendors.
Seniority
Mid-level, hands-on IC