Field Service Engineer 2
Core
Perform preventative maintenance, installations, troubleshooting, and repairs on X-Ray medical equipment within hospital or healthcare systems.
Role type
Field Service Engineer (Imaging)
Builds
Operational uptime and reliability of X-Ray imaging systems for healthcare providers
Domain
Medical Technology / Healthcare
Deliverable
physical/clinical work
Required skills
X-Ray modality service, preventative maintenance, troubleshooting, installation, customer escalation management, regulatory compliance documentation, parts ordering, field service logistics
Preferred skills
Sales partnership, value-added service recommendation, contract revenue growth support
Technologies
Web applications, Microsoft suite
Responsibilities
Perform timely preventative maintenance to ensure optimal healthcare delivery; execute troubleshooting, service repairs, and installations of moderate complexity; lead customer communications and serve as escalation point; own customer issues from dispatch to resolution; proactively engage team members for appropriate solutions; lead installations and validations; leverage customer relationships to assist sales with revenue growth; maintain customer relationships and ensure timely resolution; adhere to hospital protocols and capture daily documentation including metrics; partner with sales to recommend value-added services; utilize escalation processes to implement corrective action plans.
Seniority
Mid-level, hands-on IC
