Field Service Engineer 1
Core
Perform preventative maintenance, installations, troubleshooting, and repairs on medical imaging equipment (MR, CT, XR) at hospital customer sites.
Role type
Field Service Engineer (Medical Imaging)
Builds
Maintains uptime and functionality of medical imaging modalities for healthcare systems
Domain
Healthcare / Medical Imaging
Deliverable
physical/clinical work
Required skills
Preventative maintenance, troubleshooting, basic service repairs, equipment installation assistance, regulatory compliance documentation, customer relationship management, value-added service recommendation, escalation process management
Preferred skills
MR/CT/XR technical capabilities, networking experience, test equipment usage, mechanical/electrical troubleshooting, hand/power tool usage
Technologies
Web applications, Microsoft suite
Responsibilities
Perform timely preventative maintenance on medical equipment; troubleshoot and perform basic service repairs; assist with complex installations and repairs; engage with team members for solutions; maintain customer relationships and ensure timely resolution; adhere to hospital protocols and documentation requirements; partner with sales for value-added services; utilize escalation processes for corrective actions
Seniority
Entry-level to Mid-level, hands-on IC
