Field Service Representative
Core
Deliver high-quality technical service, repairs, installation, and calibration for Diagnostic Imaging systems in hospitals and clinics.
Role type
Field Service Representative (Diagnostic Imaging)
Builds
Preventative and remedial service for installed Diagnostic Imaging equipment
Domain
Healthcare / Medical Imaging
Deliverable
physical/clinical work
Required skills
Technical troubleshooting, calibration, preventative maintenance, root cause analysis, documentation, customer service, independent judgment, physical lifting and mobility
Preferred skills
GE Healthcare equipment experience, Multi-vendor experience, Life Support Systems service, Biomedical Equipment service
Technologies
Web applications, Microsoft suite
Responsibilities
Perform installation, calibration, and repairs on Diagnostic Imaging equipment; manage repair parts cycle times; analyze service history and conduct root cause analysis; liaise with Technical Account Managers and Account Managers; participate in sales opportunities for contract renewals; maintain tools and test equipment; work after hours and on rotating on-call schedules.
Seniority
Mid-level, hands-on IC
