Service Director
Core
Oversee service operations for biomedical equipment in the Pacific Northwest, managing a team of technicians and ensuring customer satisfaction.
Role type
Senior Service Director (Biomedical Equipment)
Builds
High-quality service and support for biomedical equipment at customer sites
Domain
Healthcare / Biomedical Equipment Services
Deliverable
client delivery
Required skills
People leadership, hiring and talent development, technical knowledge of biomedical equipment, analytical thinking, strategic execution, market awareness, problem resolution, P&L management
Preferred skills
Experience servicing biomedical equipment, project management, interfacing with external/internal customers
Responsibilities
Act as single point of contact for customer support, manage and develop a team of biomedical technicians, coordinate service activities across the region, establish ongoing technical and business support relationships, execute policy and strategy, handle sensitive issues and convey performance expectations