Field Service Engineer
Core
Maintain medical equipment models, troubleshoot complex system issues, and ensure customer satisfaction for doctors and technicians in a specific geographic area.
Role type
Field Service Engineer
Builds
Medical imaging and diagnostic equipment uptime and reliability
Domain
Healthcare technology / Medical devices
Deliverable
physical/clinical work
Required skills
Total system level troubleshooting, equipment maintenance, customer relationship management, quality compliance (ISO 9001), technical and analytical skills, modality-specific knowledge
Preferred skills
Sales support, training others, business growth initiatives, continuous improvement, guidance and advice
Technologies
Medical equipment models (specific modality)
Responsibilities
Maintain all equipment models specific to a modality; Perform total system level trouble-shooting on complex multi-symptom problems; Maintain daily interface with doctors and technicians; Assist in Account Sales visits and identify sales opportunities; Complete administration tasks including FMI's and PMS inspections documentation; Ensure timely dispatch closure and warranty cost control
Seniority
Mid-level (2-4 years experience)
