Field Service Engineer
Core
Maintain medical equipment models, troubleshoot complex system issues, and ensure customer satisfaction for healthcare providers.
Role type
Field Service Engineer
Builds
Medical imaging and diagnostic equipment maintenance services
Domain
Healthcare technology / Medical devices
Deliverable
physical/clinical work
Required skills
Troubleshooting complex multi-symptom problems, maintaining specific modality equipment, ISO 9001 quality compliance, warranty and contract cost control, technical and analytical skills, independent work capability
Preferred skills
Sales opportunity identification, training others, business growth direction, continuous improvement activities, guidance and advice provision
Technologies
Medical equipment models (specific modalities)
Responsibilities
Perform total system level trouble-shooting on complex multi-symptom problems, maintain daily interface with doctors and technicians on equipment status, assist in Account Sales visits and identify sales opportunities, complete field modifications instructions (FMI's) within prescribed timeframe, ensure timely dispatch closure, maintain effective quality systems compliant with ISO 9001
Seniority
Mid-level (2-4 years experience), hands-on IC