Staff Software Engineer
Core
Lead resolution of install base issues for healthcare software products by determining root causes, updating code/procedures, and coordinating with global engineering and support teams.
Role type
Staff Software Engineer (Healthcare Digital)
Builds
Healthcare digital solutions and installed base support workflows
Domain
Healthcare technology / Medical devices
Deliverable
production ML models | product features | infrastructure
Required skills
Java, C, C++, C#, Python, SQL, Bash, AWS, Prometheus, Grafana, DICOM, PACS, IHE, HL7, system migration, cloud rollout, SOP creation, KPI dashboarding, defect analysis, technical documentation
Preferred skills
Leading install base products, Agile methodologies, automation, self-service capabilities
Technologies
Java, C, C++, C#, Python, SQL, Bash, AWS, Prometheus, Grafana, DICOM, PACS, IHE, HL7
Responsibilities
Lead resolution of install base issues by determining root cause and updating code base; Provide technical leadership to developers; Act as SME for product technical implementation; Coordinate between L4 Engineering, customers, and Regional L3 teams; Establish and maintain SOPs and workflows; Coordinate system migrations and cloud rollouts; Publish KPI dashboards for response time and SLA adherence; Analyze recurring issues and drive corrective actions; Develop troubleshooting guides and knowledge-base content.
Seniority
Staff, hands-on IC with strategic coordination
