Field Service Engineer 1
Core
Perform on-site preventative maintenance, troubleshooting, and basic repairs on medical equipment in hospitals and healthcare systems.
Role type
Entry-level Field Service Engineer (medical equipment)
Builds
Preventative maintenance schedules and repair services for hospital equipment
Domain
Healthcare / Medical Equipment
Deliverable
physical/clinical work
Required skills
Preventative maintenance, troubleshooting, basic service repairs, equipment installation assistance, regulatory compliance documentation, customer relationship management, value-added service recommendation, corrective action planning
Preferred skills
PCS and/or general medical equipment technical knowledge, networking certifications
Technologies
Medical equipment (various modalities), networking equipment
Responsibilities
Perform timely and accurate preventative maintenance on medical equipment; Perform troubleshooting and basic service repairs on customer equipment; Assist experienced engineers with installations and complex repairs; Engage with team members to ensure appropriate customer solutions; Maintain customer relationships and ensure timely communication; Adhere to company and hospital protocols for compliance and documentation; Partner with sales to recommend value-added services; Utilize escalation processes to resolve customer issues
Seniority
Entry-level, hands-on IC