Field Service Engineer 1
Core
Perform preventative maintenance, troubleshooting, and basic repairs on medical equipment at customer locations to ensure optimal healthcare delivery.
Role type
Field Service Engineer
Builds
Medical equipment maintenance and repair services for hospitals and healthcare systems
Domain
Healthcare / Medical Equipment
Deliverable
physical/clinical work
Required skills
Preventative maintenance, troubleshooting, basic service repairs, equipment installation support, regulatory compliance documentation, customer relationship management, value-added service recommendation, escalation process management
Preferred skills
Web applications, Microsoft suite proficiency
Technologies
Web applications, Microsoft suite
Responsibilities
Perform timely and accurate preventative maintenance on medical equipment; Perform troubleshooting and basic service repairs on customer equipment; Assist more experienced field engineers with equipment installations and complex repairs; Proactively engage with team members to ensure appropriate customer solutions; Maintain relationships with customers to drive satisfaction; Adhere to company policies and hospital protocols for regulatory compliance; Partner with sales team to recommend value-added services; Utilize escalation process to implement corrective action plans
Seniority
Entry-level to Mid-level, hands-on IC