Field Service Engineer 3_HC
Core
Technical expert performing advanced troubleshooting, repair, installation, validation, and maintenance on medical imaging equipment (modalities), serving as the primary service face for customers.
Role type
Senior Field Service Engineer (Medical Imaging)
Builds
Operational uptime and reliability of designated medical equipment for healthcare customers
Domain
Medical Technology / Healthcare Equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting, mechanical/electromechanical/electronic repair, installation and validation, customer escalation management, team leadership and coaching, commercial acumen, application training
Preferred skills
Proficiency in multiple modalities, experience with Web applications and Microsoft suite, knowledge of competitor trends
Technologies
Web applications, Microsoft suite
Responsibilities
Perform advanced troubleshooting and repair on assigned equipment; lead communications with customers and serve as escalation point; instruct and assist less experienced Field Engineers; partner with commercial teams to identify sales leads and promote revenue programs; maintain customer service logs and internal records; lead and communicate HQ and Zone-level initiatives.
Seniority
Senior, hands-on IC with leadership responsibilities
