Field Service Engineer 2
Core
Perform preventative maintenance, installations, troubleshooting, and repairs on medical imaging and other modalities in hospital settings.
Role type
Field Service Engineer (Medical Imaging)
Builds
Operational uptime and reliability of medical imaging equipment for healthcare systems
Domain
Healthcare / Medical Imaging
Deliverable
physical/clinical work
Required skills
Preventative maintenance, troubleshooting, installation, repair, customer escalation management, regulatory compliance documentation, parts ordering, value-added service recommendation
Preferred skills
Web applications, Microsoft suite, customer relationship management
Technologies
Medical imaging equipment, Web applications, Microsoft suite
Responsibilities
Perform preventative maintenance on medical equipment; execute troubleshooting, service repairs, and installations; lead customer communications and act as escalation point; own issues from dispatch to resolution; adhere to hospital protocols and document all work; partner with sales to recommend value-added services; implement corrective action plans for customer issues
Seniority
Mid-level, hands-on IC
