Cyber Client Service Technician
Core
Primary liaison between GE HealthCare Services and customers for all issues related to medical device cybersecurity, acting as an extension of the Security Operations Center.
Role type
Cyber Client Service Technician (Hybrid IC)
Builds
Site cyber security policies and remediations for clinical devices (Imaging, LCS, Biomed)
Domain
Healthcare / Medical Device Cybersecurity
Deliverable
client delivery
Required skills
IT networking, cyber-security networking, device security patching, vulnerability assessment, customer communication, documentation, driver's license
Preferred skills
NIST framework knowledge, mechanical/electrical equipment servicing, imaging equipment support, clinical device security programs
Technologies
Web applications, Microsoft Office Suite, iPad, iPhone
Responsibilities
Troubleshoot and service repair needs on designated equipment related to device cybersecurity; Work directly with customer IT and security personnel to implement site cyber security policies; Evaluate complex customer biomedical equipment security issues and implement remediations; Maintain daily communication with customers to ensure resolution; Identify potential sales leads and participate in sales opportunities; Provide basic/refresher application training of clinical staff on designated equipment
Seniority
Mid-level, hands-on IC