Field Service Engineer 3
Core
Technical expert performing advanced troubleshooting, repair, installation, and maintenance of medical imaging equipment (specifically CT) at customer sites.
Role type
Senior Field Service Engineer (CT Modality)
Builds
Onsite repair and maintenance of CT equipment for healthcare customers
Domain
Medical Imaging / Healthcare Technology
Deliverable
physical/clinical work
Required skills
Advanced CT equipment troubleshooting, repair, and installation, equipment maintenance, customer escalation management, team leadership and coaching, commercial acumen, application training for clinical staff, administrative record management, valid driver's license
Preferred skills
Proficiency in multiple modalities, experience with Web applications and Microsoft suite, background in federal government support contracts
Technologies
CT scanners, Web applications, Microsoft suite
Responsibilities
Perform advanced troubleshooting and repair on assigned CT equipment, lead communications with customers and serve as escalation point, instruct and assist less experienced Field Engineers, partner with commercial sales teams to identify sales leads and support business growth, maintain customer service logs and internal service records, apply application training to clinical or scientific staff
Seniority
Senior, hands-on IC with leadership responsibilities