Field Service Engineer 3 - Flagstaff, Arizona
Core
Technical expert performing advanced troubleshooting, repair, installation, and maintenance of medical imaging equipment (specifically X-Ray) for customers.
Role type
Senior Field Service Engineer (Medical Imaging)
Builds
Operational uptime and reliability of customer medical equipment
Domain
Medical Technology / Healthcare
Deliverable
physical/clinical work
Required skills
Advanced X-Ray troubleshooting and repair, installation and validation of medical equipment, equipment maintenance, customer escalation management, application training of clinical staff, regulatory compliance documentation, multi-priority management
Preferred skills
Proficiency in multiple imaging modalities, ability to lift 35 lbs, physical agility for field work
Technologies
Web applications, Microsoft Office Suite
Responsibilities
Perform advanced troubleshooting and repair on customer equipment; Perform installation, validation and maintenance on assigned equipment; Lead, instruct and assist less experienced Field Engineers; Act as escalation point for customer related concerns; Own customer issues from dispatch to resolution; Partner with sales team to recommend value-added services