Customer Services Engineer - HCD
Core
Provide remote and on-site support for GE Healthcare Digital solutions (RIS/PACS), troubleshooting incidents, managing proactive monitoring, and ensuring 99.95% uptime for regional customers.
Role type
Senior Customer Services Engineer (Healthcare IT)
Builds
Operational stability and resolution for GE RIS/PACS and digital health solutions
Domain
Healthcare IT / Medical Imaging Systems
Deliverable
client delivery
Required skills
Troubleshooting, incident management, vendor liaison, network connectivity analysis, data storage/visualization support, enterprise system integration (HIS/EMR), ITIL processes, remote diagnostics
Preferred skills
Remote monitoring concepts, logical reasoning, healthcare IT environment experience
Technologies
Windows, Linux, DICOM, HL7, VB script, Javascript, F5/A10 load balancers, Cisco routers/switches, Service Cloud
Responsibilities
Provide remote and on-site support for customer incidents and requests; Log and update customer cases in Service Cloud; Implement and maintain GE Proactive Monitoring Solutions; Troubleshoot alerts from monitoring solutions; Liaise with hardware vendors for troubleshooting/maintenance; Research and resolve issues across UI, network, connectivity, and hardware infrastructure; Escalate high-severity incidents; Maintain customer communication for resolution; Adhere to ITIL processes and quality compliance standards
Seniority
Mid-to-Senior, hands-on IC