Field Service Engineer 2- Richmond/Charlottesville, VA Area
Core
Perform preventative maintenance, troubleshooting, repairs, and installations of moderate complexity on medical imaging and diagnostic equipment (X-Ray, Mammo, Vascular, Nuclear) in hospital settings.
Role type
Senior Field Service Engineer (Medical Equipment)
Builds
Maintains operational readiness of medical imaging and diagnostic equipment for healthcare systems.
Domain
Healthcare / Medical Technology / Field Service
Deliverable
physical/clinical work
Required skills
Preventative maintenance, troubleshooting, repair, installation, X-Ray/Mammo/Vascular/Nuclear medicine knowledge, customer escalation management, regulatory compliance documentation, Microsoft suite proficiency, valid driver's license
Preferred skills
Physical stamina for lifting up to 35 lbs, flexibility for bending/crawling, ability to work rotating on-call schedules including weekends
Responsibilities
Perform timely and accurate preventative maintenance of medical equipment; Perform troubleshooting, service repairs and installations of moderate complexity; Lead communications with customers and serve as escalation point for customer related concerns; Own customer issues from dispatch or identification of issue to resolution; Leads installations, validations, maintenance, and service repair needs on designated equipment; Partner with the customer and/or the sales team to recommend value-added services
Seniority
Senior, hands-on IC