Technical Specialist
Core
Technical expert for nora rubber flooring portfolio, partnering with customers and sales to ensure successful product installations and provide technical support.
Role type
Technical Specialist (Resilient Flooring)
Builds
nora rubber flooring installations and solutions
Domain
Construction / Flooring / Sustainability
Deliverable
product features
Required skills
resilient flooring installation, floor preparation, mitigation systems, technical documentation, training delivery, conflict resolution, project management
Preferred skills
self-levelers, patches, vinyl/VCT/VLT/linoleum competitor product knowledge
Technologies
Microsoft Office suite, iPhone, iPad, laptop
Responsibilities
Demonstrate proper installation techniques for national accounts, attend pre-construction and pre-installation meetings, assess installer skill levels, inspect product/installation/maintenance complaints and propose solutions, write/update technical literature, provide technical support and installation mock-ups, manage customer complaints to resolution, install test floors, conduct training in the nora Academy, provide presentations at sales meetings and trade shows, answer technical phone lines and mailboxes
Seniority
Mid-level, hands-on IC