Customer service
Core
First-line technical and operational support for farm management digital systems, handling orders, logistics, and troubleshooting for agricultural customers.
Role type
Tier 1 Customer Support Specialist (Agriculture)
Builds
Digital farm monitoring systems and order fulfillment processes
Domain
Agriculture / Farm Management Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer communication, Order processing, Logistics coordination, CRM usage, Technical troubleshooting, Tier 1 support, SAP, CiviCRM, English (preferred), Swedish (fluent)
Preferred skills
Animal husbandry experience, Farm business knowledge
Technologies
SAP, CiviCRM, Digital farm monitoring systems
Responsibilities
Handle customer inquiries via phone, email, and chat; Process orders and manage logistics/guarantee cases; Provide technical guidance on digital farm systems; Document cases in CRM; Escalate complex technical issues to Tier 2; Contribute to knowledge base.
Seniority
Junior to Mid-level, hands-on IC