Service Technician Domestic
Core
Resolve appliance challenges on-site, manage van inventory and daily schedules, and coordinate technical communication to ensure high-level consumer service.
Role type
Senior IC service technician (domestic appliances)
Builds
On-site appliance repairs and customer service resolutions
Domain
Home appliances / Consumer goods
Deliverable
physical/clinical work
Required skills
Appliance repair, troubleshooting, van inventory management, scheduling, technical system navigation, customer service, escalation resolution
Preferred skills
Experience in customer service/administrative capacities, ability to make brand-aligned decisions
Technologies
Miele systems (TSD, ETD, Mobile Client)
Responsibilities
Resolve appliance challenges on-site as the last person on site, maintain van order and inventory, coordinate training and technical communication based on site findings, interact with colleagues and dispatchers on service challenges, support regional business when RSM is absent
Seniority
Mid-level, hands-on IC
