Senior Engineering Manager, Machine Learning
Core
Lead the development of ML capabilities behind Custom Agents, enabling customers to build specialized AI agents that reason through complex tasks and automate workflows.
Role type
Senior Manager, Machine Learning (People leadership + applied ML judgment)
Builds
Custom Agents (specialized AI agents for business automation and service workflows)
Domain
Enterprise SaaS / Customer Service / Generative AI
Deliverable
production ML models
Required skills
People management (hiring, coaching, developing leaders), Generative AI/LLM production experience, Model evaluation and benchmarking, Agent architecture and tool use, Operational reliability and cost optimization, Cross-functional partnership
Preferred skills
Building agents with tool use and knowledge retrieval, LLM evaluation and human feedback, Enterprise SaaS or business automation experience
Technologies
LLMs, Generative AI, Agent platforms
Responsibilities
Lead and grow the ML team, Set ML strategy and roadmap, Improve agent reasoning and execution, Establish rigorous evaluation metrics, Own quality throughout the lifecycle, Optimize performance and economics, Build trustworthy agent behavior, Partner across the platform, Deliver measurable customer impact
Seniority
Senior, hands-on IC with people leadership
