Staff Machine Learning Scientist
Core
Design, develop, and implement machine learning models and algorithms to create innovative AI features for customer service operations, utilizing generative models and LLMs to solve customer problems.
Role type
Staff Machine Learning Scientist (AI/LLM focus)
Builds
AI-driven features for Zendesk QA to reshape Customer Experience teams
Domain
Customer Service / Generative AI / LLMs
Deliverable
production ML models
Required skills
Python, statistical analysis, data mining, predictive modeling, supervised/unsupervised ML, LLMs, information retrieval, prompt engineering
Preferred skills
MSc or PhD in computer science, mathematics, physics, or related analytical/technical field
Technologies
Python, AWS, TensorFlow, PyTorch, spaCy, OpenAI, PaLM2, Llama, PostgreSQL, Aurora, REST, microservices, Datadog
Responsibilities
Design and implement ML models and algorithms; prototype new features using generative models; stay updated on ML/AI advancements; collaborate with engineers and product teams; solve challenging problems with recent ML techniques; improve quality and robustness of AI capabilities; mentor junior colleagues
Seniority
Staff, hands-on IC with mentorship
