Regional Service Agent-Boutique
Core
Answer service and billing inquiries over phone and in person, manage policy renewals, and provide personalized insurance advice to customers.
Role type
Customer Care Agent (Insurance)
Builds
Customer service interactions and policy management for Allstate insurance clients
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
General Insurance License (OTL), customer service experience, MS Office proficiency, policy knowledge
Preferred skills
Call center experience, face-to-face customer service experience, insurance experience
Responsibilities
Respond to customer inquiries about policies, manage policy renewal process, promote Allstate features and benefits, reply to online requests, meet key performance and attendance metrics
Seniority
Individual Contributor, entry to mid-level
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