Senior Machine Learning Engineer
Core
Designing advanced memory structures and autonomous learning mechanisms for AI agents that resolve customer service tickets across 100,000+ accounts by perceiving, reasoning, and acting via live APIs.
Role type
Senior IC machine learning engineer (autonomous agent systems & RL)
Builds
Production AI agents, proprietary iterative planning architecture, RL training infrastructure for domain-specialized models, and enterprise-scale guardrails.
Domain
Customer Experience (CX) / Artificial Intelligence / Autonomous Agents
Required skills
production ML/AI system architecture, agent planning and tool dispatch, memory management, error recovery, internal evaluation framework design, Python, PyTorch
Preferred skills
Reinforcement Learning for language models, reward shaping, online/offline RL tradeoffs, custom agent framework development
Technologies
Python, PyTorch, LangChain, Braintrust, A2A protocol
Responsibilities
Pushing iterative planner architecture for ambiguous goals and concurrent sessions, building RL training infrastructure with reward curricula, hardening multi-turn evaluation and automated trajectory analysis, implementing multi-layered guardrails against tool misuse and prompt injection.
Seniority
Senior, hands-on IC
