Senior Director, Product Security
Core
Define and lead product security strategy, vision, and operating model for Zendesk's AI-powered customer service products, ensuring security is native to product design rather than a late-stage checkpoint.
Role type
Senior Director, Product Security (Leadership)
Builds
AI-enabled SaaS products, cloud-native platforms, and developer ecosystems for global customer service organizations.
Domain
Cybersecurity, AI/LLM security, Cloud Security, SaaS
Deliverable
production ML models | product features | infrastructure
Required skills
Product security strategy, secure SDLC, API security, AI/LLM threat modeling, vulnerability management, team leadership, executive communication, secure-by-design engineering, cloud-native security, incident response.
Preferred skills
Marketplace app security, compliance frameworks (SOC 2, ISO 27001, FedRAMP), enterprise security reviews, security research contributions.
Technologies
CI/CD pipelines, container security, secrets management, RAG systems, LLM integrations, automation tools.
Responsibilities
Define product security vision and roadmap; lead high-risk architecture reviews and threat modeling; drive secure-by-design patterns and developer tooling; manage product vulnerability lifecycle; build and mentor global security teams; translate technical risks for executive leadership.
Seniority
Senior Director, strategic leadership with hands-on technical authority
