Senior Technical Program Manager
Core
Lead company-wide programs to define and execute the roadmap for AI capabilities (Knowledge, AI Agents, Copilot) enabling a fully integrated, scalable AI solution for admin and agents.
Role type
Senior Technical Program Manager (AI & Agent Experience)
Builds
New AI products and services for Zendesk's admin and agent user base
Domain
Customer Experience Software / Artificial Intelligence
Deliverable
product features
Required skills
Program management, roadmap planning, risk mitigation, cross-functional stakeholder management, facilitation, global program coordination
Preferred skills
Experience with AI technologies and tools, familiarity with agile methodologies
Technologies
Jira, Confluence, Trello, Kanban
Responsibilities
Lead company-wide programs with broad impact, guide teams through quarterly planning and roadmap building, identify and mitigate risks, own status reporting, facilitate team ceremonies
Seniority
Senior, hands-on IC