Senior Sales Engineer
Core
Architect and deploy Agentic AI workflows and LLMs for enterprise customers, bridging technical strategy with business outcomes.
Role type
Senior Sales Engineer (Technical Architect)
Builds
Production-ready AI automation workflows, scalable middleware templates, and reusable technical accelerators for Zendesk solutions.
Domain
Enterprise SaaS, Customer Experience (CX), Agentic AI, Large Language Models (LLMs)
Deliverable
production ML models | product features
Required skills
Python, Node.js, JavaScript, REST/SOAP APIs, cloud architecture (AWS/Azure/GCP), LLMs, prompt engineering, RAG, autonomous agent deployment, enterprise infrastructure, CCaaS/ITSM
Preferred skills
Master's degree, cloud/AI certifications, open-source contributions, executive presentation skills (via careerplan.io/jobs/R34808-senior-sales-engineer-at-zendesk)
Technologies
Python, Node.js, JavaScript, AWS, Azure, GCP, Zendesk APIs, webhook frameworks
Responsibilities
Design and operationalize agentic AI-driven customer workflows; conduct technical discovery and AI readiness assessments; build scalable technical accelerators and middleware templates; serve as technical authority through the sales lifecycle; partner with Product and Engineering to shape the AI roadmap.
Seniority
Senior, hands-on IC
