Senior Fullstack Engineer, Solve
Core
Building Solve, an AI-powered conversation engine that resolves customer issues across channels using LLMs, RAG, and workflow orchestration.
Role type
Senior Fullstack Engineer (AI/LLM focus)
Builds
End-to-end features for an AI customer support automation platform
Domain
Customer Experience (CX) / AI / LLMs
Deliverable
production ML models | product features
Required skills
Python backend frameworks, React/TypeScript, search technologies, caching, message/event streaming
Preferred skills
LLM provider integration, prompt engineering, visual flow editors, embedding stores, multi-tenant SaaS, real-time streaming systems
Technologies
FastAPI, React, TypeScript, OpenAI, Google GenAI, React Flow
Responsibilities
Extend multi-turn conversation engine with intent routing and human handoff; Build and optimize RAG pipeline for semantic retrieval; Architect visual workflow/prompt builder experience; Integrate LLM providers via unified abstraction layer; Create data visualization and analytics surfaces; Maintain quality via testing and observability
Seniority
Senior, hands-on IC
