Senior Product Designer
Core
Design business-critical agent journeys and core agent experiences for Zendesk's Agent Workspace to help support teams triage, prioritize, and resolve customer issues efficiently.
Role type
Senior Product Designer (B2B SaaS)
Builds
Agent Workspace platform features for customer support teams
Domain
Enterprise SaaS / Customer Service / Workforce Productivity
Deliverable
product features
Required skills
Interaction design, Information architecture, Systems thinking, Rapid prototyping, Usability testing, Cross-functional collaboration, Global team coordination
Preferred skills
Experience designing complex workflow-heavy products (CRM, operations), Familiarity with customer service/agent productivity solutions
Technologies
Figma, AI prototyping tools (Lovable, v0, Claude Code)
Responsibilities
Own design of agent journeys to improve issue resolution workflows, Ship designs quickly via rapid prototyping and iterate based on data, Collaborate with PMs and engineers to define challenges and deliver experiences, Drive experimentation to reduce friction in agent workflows, Partner with leadership to balance design ideals with technical feasibility and timelines, Design consistent scalable experiences across global regions
Seniority
Senior, hands-on IC
