Senior Product Manager

Zendesk

Pune, India💼 Full-time🗓 2026-05-25 → 2026-09-25

Core

Architect self-serve growth experiences to drive customer acquisition, activation, upsell, and expansion revenue.

Role type

Senior Product Manager (Growth)

Builds

Self-serve product experiences and AI-powered workflows for customer and employee service teams.

Domain

B2B SaaS, Customer Service, Employee Experience

Deliverable

product features

Required skills

B2B SaaS product management, growth strategy, funnel metrics, A/B experimentation, cross-functional partnership, AI use case identification

Preferred skills

Experience with workflow or CRM products, storytelling for executives

Technologies

AI tools for onboarding and recommendations

Responsibilities

Define product strategy tied to revenue targets, design full customer journey experiences, establish PM community standards, deliver high-value AI use cases

Seniority

Senior, hands-on IC

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