Staff Software Engineer (Fullstack Backend Focused (Ruby+React))
Core
Technical leader defining architecture, execution strategy, and long-term roadmap for Zendesk's support product, enabling admins to onboard and manage products while empowering internal teams to integrate solutions.
Role type
Staff Software Engineer (Fullstack Backend Focused)
Builds
Feature-rich systems for Zendesk product administration and internal team integrations
Domain
SaaS / Customer Support / Enterprise Web Applications
Deliverable
production ML models | product features | infrastructure
Required skills
Architecture design, execution strategy, full-stack software engineering, complex feature decomposition, technical decision-making, performance optimization, observability, security, mentoring, strategic forward-thinking
Preferred skills
Ruby on Rails, React, MySQL, Go, Java, gRPC, REST APIs, Kafka, GraphQL, Kubernetes, Docker, Spinnaker, AWS, Datadog
Technologies
Ruby on Rails, MySQL, Redis, Go, Java, gRPC, REST APIs, Kafka, GraphQL, Kubernetes, Docker, Spinnaker, AWS, Datadog
Responsibilities
Define and drive architecture and technical roadmap, lead development of admin and integration features, collaborate on solution design, participate in technical discussions and decision-making, prioritize work balancing delivery with tech debt, lead pairing sessions and code reviews, triage customer issues, provide operational support for production services, improve observability and reliability, provide technical leadership for near-to-mid-term success
Seniority
Staff, technical leadership & strategy