Omnichannel Fraud Manager
Core
Leading a team of fraud analysts to prevent fraudulent activity across Academy's omnichannel operations (online, in-store, fulfillment) and manage fraud-related costs.
Role type
Senior IC fraud manager (omnichannel)
Builds
Fraud prevention controls and processes for Academy.com and physical stores
Domain
Retail + eCommerce fraud
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Fraud analysis, team leadership, P&L management, cross-functional influence, data analysis, problem solving
Preferred skills
eCommerce/Retail fraud experience, carrier claims fraud knowledge, returns fraud knowledge, social engineering defense, emerging fraud technology awareness
Technologies
None explicitly stated
Responsibilities
Lead fraud analysts in preventing fraud across all order placement and fulfillment methods; Monitor and control carrier claims and returns fraud; Partner with Loss Prevention and Customer Care on holistic fraud processes; Analyze chargeback data to improve controls; Manage fraud costs impacting the Omnichannel P&L; Represent fraud strategy in cross-functional discussions; Implement emerging fraud technologies; Act as Fraud SME for technical deployments
Seniority
Senior, hands-on IC
