Business Intelligence Senior Analyst
Core
Build enterprise BI capabilities and scalable self-service dashboards using modern data stacks to translate business needs into actionable insights for Zendesk's support teams.
Role type
Senior Business Intelligence Analyst (IC)
Builds
Enterprise dashboards, reports, and datasets for the support functional area
Domain
Customer Experience (CX) / SaaS / Data Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, Python, Tableau, Looker, Looker Studio, data profiling, statistical analysis, data modeling, data extraction from warehouses/APIs, project leadership, stakeholder influence
Preferred skills
AI/Conversational BI/Generative BI trends, building new capabilities from ground up, standardizing BI metrics
Technologies
Tableau, Looker, Looker Studio, Snowflake, Jira, Lucid, Confluence, Slack
Responsibilities
Elicit requirements and validate output with internal customers; translate business needs into BI solutions; develop user learning materials and self-service guides; perform data profiling and statistical analysis; collaborate on data validation and testing; maintain BI platform operations and runbooks; support Business Glossary and Metadata Catalog; manage BI support forums.
Seniority
Senior, hands-on IC with mentorship responsibilities
