Senior Manager, Field Service Enginering
Core
Lead field service delivery for gaming equipment and systems across Washington State, managing teams and operations for casinos.
Role type
Senior Manager, Field Service Operations
Builds
Service delivery for slot machines, shufflers, progressive jackpot systems, electronic table games, and casino systems infrastructure
Domain
Land-based gaming / Casino operations
Deliverable
client delivery
Required skills
Field service management, team leadership, gaming equipment knowledge, customer relationship management, budget management, inventory management, operational planning
Preferred skills
None stated
Technologies
Slot machines, progressive systems, shufflers, table game products, casino management systems, networking fundamentals
Responsibilities
Lead field service operations across Washington State, manage Field Service Technicians and Supervisors, oversee service delivery for gaming products, maintain customer relationships with casino operators, drive performance metrics and safety compliance, manage regional budgets and inventory, coordinate escalations with engineering and sales teams
Seniority
Senior, management level