Technical Operations Engineer
Core
Operates and supports business-critical network and cloud-based systems for land-based gaming operators, ensuring reliability, performance, and scalability.
Role type
Senior IC Technical Operations Engineer (Network & Cloud)
Builds
LAN, WAN, IP, and VoIP environments for iconic casinos and operators globally
Domain
Land-based gaming / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Tier II network troubleshooting, network device configuration (routers, switches, firewalls), IPv4/IPv6 addressing and subnetting, ticketing system management, inventory and asset tracking, logistics coordination, network monitoring and reporting, change management, cabling and wiring
Preferred skills
Cisco CCNA certification, Security+/Network+/A+ certifications, Jira experience
Technologies
Cisco, Jira, Syslog, VoIP, Ethernet
Responsibilities
Perform Tier II escalation troubleshooting for internal and external customer networks; coordinate installations, provisioning, and deployment activities; manage ticketing system workflows; maintain network monitoring systems and operational dashboards; perform network maintenance, upgrades, and configuration changes; troubleshoot WAN outages; provide 24/7 on-call support; oversee inventory management and shipping logistics; process returned equipment and decommissioning tasks
Seniority
Mid-level, hands-on IC